Course Code: IMS001
Open for Enrollment
The IMS (Incident Management System) Awareness course is a self guided 15-minute training on proper Salesforce protocol for handling incidents and how to proceed if you are ever on-call or called into an incident bridge.
In just a couple of short videos, this course will give you a better understanding of the American National Incident Management System and how Salesforce has adopted the protocol for handling incidents. You will learn about the different roles involved in an incident bridge, like the incident commander (IC) or subject matter expert (SME), as well as quick tips for communication during a bridge.
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IMS Awareness Training