• Course Code:  IMS001

  • Term:  Anytime

  • Open for Enrollment

  • Self-paced

  • Course Author(s)
    Paul Conley
Ims course

IMS Awareness Training



  • Chatter photo
    Masha Sedova
  • Ben headshot
    Benjamin Diepold
  • T?1426189507
    Paul Conley
  • T?1436200172
    Miranda Liu


Please note: This training course is now housed on Help and Training. Complete IMS Awareness Training through this link instead: https://help.salesforce.com/HTTrainingModulesDetail?courseId=a1S0M0000034916


The Trust Academy platform is being sunsetted and this course will no longer be available here after November 1, 2017. For questions, please reach out to securitytraining@salesforce.com


The IMS (Incident Management System) Awareness course is a self guided 15-minute training on proper Salesforce protocol for handling incidents and how to proceed if you are ever on-call or called into an incident bridge.

In just a couple of short videos, this course will give you a better understanding of the American National Incident Management System and how Salesforce has adopted the protocol for handling incidents. You will learn about the different roles involved in an incident bridge, like the incident commander (IC) or subject matter expert (SME), as well as quick tips for communication during a bridge.


One Last Thing!

Check your email inbox and click on the email verification link we just sent you.

If it doesn’t reach your inbox in a few moments, it might be in your spam folder. Don’t forget to add our email address to your contacts if it did end up in spam! That’ll make sure it doesn’t happen again.

As soon as you’ve verified your email, you’ll be able to continue.



Confirm Payment

Payment Unavailable. Try again later.

IMS Awareness Training


Credit Card